Customer Relations Representative - State Farm Agent Team Member
Full Time • Martinsburg, WV
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
ROLE DESCRIPTION:
As a Customer Service Representative with Newland Insurance Agency (State Farm), you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the company, agency and customers.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments (claims, underwriting, billing) to ensure customer satisfaction.
QUALIFICATIONS:
- Must be hold WV Property and Casualty license
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $45,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Come work with an energetic, fun team at Dawn Newland - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Martinsburg, WV.
- Our office is open 9:00 - 5:00.
- I have been a State Farm agent since 1997.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- We currently have 6 team members at our agency.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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